Payment Term: 

• 70% advance payment required before starting the project.
• Remaining 30% must be paid within 3 days offer the services begins.
• Delay in payment may pause or stop the servicing.

Refund Policy:

• Refund request can only be made within 24-48 hours of payment; after that no refund will be issued.
• To claim refund, the client must fill out the refund request form and it will only be processed after approval.

Revision and changes:

• A fixed number of revision will be included (e.g. 2-3 revision depending on package).
• Any extra changes on scope beyond the agreed package will be charged separately. 

Service Activation:

• Work will only start after receiving advance payment.
• If client fails to pay the balance within the mentioned period, service may be stopped until dues are cleared.

Client Responsibility:

• Client must provide require content, info or access on time.
• Delay in providing information may delay project delivery.

Basic Terms (You should know before started):

• If the client stop the project for personal reason, no refund will be provided.
• Any delay in providing required information from the client’s side will be counted in service delay.
• If the client pause the services for any reasons, it can be resumed within 10 days under the same paid package.
• After 10 days of service pause, the package will be expire and renewal will be required to continue.
• Message or calls received outside working hours will be responded on the next business day.